Process Flow

1. Opportunity identification
   1. What type of research/analysis can be outsourced
2. Opportunity requirements
   1. What skill set is required for successful execution
   2. What is the Service Level Agreement (SLA) expectation
3. Opportunity development
   1. Develop/customize training material to client requirements
   2. Develop schedule for hiring, training, and deployment
   3. Agree on rates, deliverables, info security and other issues
4. Opportunity deployment
   1. Support team goes online
      Deploy >> Monitor >> Feedback >> Improve >> Deploy
5. Opportunity Timeline
   1. Three months to deploy and stabilize after initial agreement is signed
6. Opportunity pitfalls
   1. Lack of management commitment
   2. Unclear or misplaced expectations
   3. “It cannot be done” attitude
7. Opportunity success
   1. Success finally will depend on strong communication and belief in the potential value generation